eCommerce Virtual Assistant Job Description Template

“Hiring the right talent starts with attracting the right talent.”

As a recruiter, your job is to hire the top candidates. But with the intense competition between the companies, it may be challenging to find the best candidates. Writing a good job description is vital to attract the most qualified candidates.

You only have limited time to get attention from the candidates with your job description. Make sure to write an adequate eCommerce assistant job description, begin by listing detailed duties, responsibilities, and expectations.

Many free e-commerce assistant job description templates are available online to help you write the perfect job description.

Here is our compilation of Ecommerce virtual assistant job description samples with eCommerce roles and responsibilities that will help you develop a crisp job description to attract excellent and experienced talent.

eCommerce VA job description sample 1

Our company is looking for a responsible and experienced Ecommerce virtual assistant. You will be working with our team and reporting to the Ecommerce manager on our company’s diverse E-commerce activities.

We value your time reviewing the responsibilities and qualifications to apply for this position.

Responsibilities and duties for eCommerce assistant

Daily management of the online store and making sure that the website is kept up to date with new products.
Plan the execution of new strategies.
Make sure that products are displayed correctly on the website.
Ensure that images of the product are collected before launching.
Working closely with the buying and merchandise team to ensure products will arrive on time.
Keep track of technical KPIs.
Support the eCommerce manager with ad hoc onsite projects and web development by submitting tickets to the web development agencies.
Take feedback from the vendors and customers.
Develop promotional plans for eCommerce platforms managing changes throughout the year, ensuring constant communication, input, feedback from management, buyers, and sellers.

Qualifications for eCommerce virtual assistant

The executive must be mature.
Must have strong negotiation skills.
Should be an Expert in building collaborative relationships with customers and vendors.
Should know basic web analytics and CRM reports.
Passion for the eCommerce industry.
Energetic with a can-do attitude.
Minimum 2 years of eCommerce buying experience required.

Sample 2

Our company is looking for an eCommerce assistant—thank you in advance for taking your time to look at the list of roles, responsibilities, and qualifications. This is our ideal list; we will also consider candidates that do not necessarily have all the qualifications but have enough skills. We look forward to reviewing your resume.

Responsibilities for eCommerce assistant

Write and edit product details that will be published on our website.
Work closely with different teams to provide updated content.
Perform digital marketing activities like email marketing, website content audit, tracking project request, etc.
Ability to perform multitasking and meet deadlines.
Monitor product sales by using web analytics.
Provide support in PPC, SEO, Keyword research, website UX, and Google analytics.
Keep track of eCommerce activities, including online sales, ratings, reviews, and registration.
Work with an eCommerce manager to develop and plan the overall sales and growth plans.
Monitor market trends to recommend to eCommerce manager to increase sales by offers and discounts.
Work closely with internal stakeholders on an online strategy to ensure consistency across the team.
Make sure that the new websites are designed based on the brand’s best practices.
Email proofing for deployment.
Track contracts within the department.

Qualifications for eCommerce virtual assistant

Minimum 3+ years experience required in an eCommerce business.
Must have good negotiation and customer skills.
Experience in managing eCommerce websites.
Good communication and writing skills are a plus.
Familiar with web design.
Analytical and multitasking skills.
Must have knowledge of various eCommerce platforms and online sales strategies that can be used to conduct digital sales.
BSc degree in marketing or related field.
Catalog, product development, and direct marketing experience are a plus.
Must have the ability to work calmly under pressure.
Have the ability to motivate other team members.

Skills

Marketing
eCommerce
Web design
Content writing
Marketing strategies

eCommerce virtual assistant job description template Sample 3

Our company has a new vacancy for an experienced eCommerce virtual assistant to join our busy and thriving retail department. The e-commerce assistant is responsible for providing exceptional customer service and retail assistance within the shop, both onsite and online.

You will offer administrative and operational support to the head of retail. You will closely work with our Press and marketing team. If you want to work in an exciting place to work, please look at the list of qualifications below.

e-commerce Assistant Responsibilities

Customer service– Act as primary contact for online and mail-order customers, attending calls, replying to queries, efficiently resolving complaints, and processing orders.

Product knowledge– Develop in-depth knowledge of our store’s products to inform customer service and provide information to customers.

Online shop– Create, edit and upload product photographs and descriptions to the eCommerce website and remove out-of-stock items from the website.

Stock control– Assist with rolling stock checks, unpack new products, process return requests and keep storage areas organized.

Cash handling– Apply a correct and thorough approach to all payments and refunds.

Security and maintenance– Minimize potential stock loss by high alertness, reports all safety hazards and risk factors to store managers.

Visual merchandising– Ensure high standards of housekeeping and stock replenishment on the shop floor and assist the head of retail in planning and executing new launches.

General– Fulfill other duties as directed by the Head of Retail.

Person Specification

A phenomenal career track record.
A strong attendance, punctuality, and reliability record are required.
Superb work ethics and have a track record of being productive.
Must have a clear understanding of good customer service.
Ready to do overtime to get the job done.
Physically fit and able to unpack deliveries on a daily basis.
Ability to deal with customer inquiries and complaints constructively and promptly.
Able to handle confidential matters.
Eager to work independently and creatively.
Possess excellent communication skills; is friendly, approachable, and professional while dealing with customers.
Good team working skills.
Have time management and organizational skills, able to multitask and prioritize tasks accordingly.
Displays accuracy and efficiency in all situations.
Able to handle cash accurately.
Able to create and edit product photography.

Before you go

A well-crafted job description opens the door for a successful hiring process. Good job descriptions are in-depth yet brief. Once you have gained candidates’ interest with your job ad, showcase your company culture with an attractive career page.

The key to writing an adequate eCommerce VA job description is to find the right balance between providing sufficient details so that the candidates understand the roles and responsibilities of the job.

If you don’t take the VA job description seriously, top candidates will move on to other opportunities.