The idea of hiring an eCommerce assistant often passes through the minds of eCommerce business owners. As the world is moving more towards online shopping, the popularity of virtual assistants for eCommerce is increasing day by day. Many small and medium-sized eCommerce firms are looking for eCommerce virtual assistants to increase productivity and cut costs.

So, what is an eCommerce assistant? And how can they help?

Well, as people are getting comfortable with online shopping and getting satisfactory and qualitative services from eCommerce stores, eCommerce businesses are gaining a huge market. The use of state-of-the-art tools and technologies has narrowed the gap between online stores and brick and mortar stores.

Now, people prefer to place orders online while staying in their home or office, saving their time and money.

There is cutting-edge competition among eCommerce businesses. Customers have many brand options to choose from. Therefore, in order to make the most profit from your business, you have to do something that has the potential to enthrall your customers like anything else. And together with this, the operations of your eCommerce business need to be streamlined.

It is important to work on marketing and promotions and, at the same time, you need to manage products, inventories, sales, orders, shipments, and other key functions.

So in this case, hiring an eCommerce assistant or a team of eCommerce assistants may seem quite reasonable because if your eCommerce business is in the initial stage, then it may look easy, however, as the number of orders increases, more pressure and responsibility will come, you will need someone who could handle your e-store’s operations.

eCommerce Virtual Assistant Tasks

An eCommerce assistant or amazon virtual assistant hired from a reputed company like Invedus will work as your employee and can manage various eCommerce business tasks such as,

  • Inventory management task
  • Discount and coupon management
  • Order processing tasks
  • Updating online store
  • Updating pricing information of products
  • Handling shipments
  • Managing returns and exchanges, etc.

Advantages of hiring an eCommerce assistant

What does an eCommerce assistant do?

An eCommerce assistant/Amazon virtual assistant or a team of such assistants will help your eCommerce store run smoothly. They are well-versed in sorting, organizing, and uploading the required products; plus, they can also help you manage discounts and coupon offers.

 ECommerce assistants have experience handling various eCommerce platforms, such as WordPress, Shopify, Magento, and more; you can utilize this skill in your favor.

So Without further ado, let’s talk about the advantages of eCommerce assistants and what it means for your business.

Benefits of Hiring an Ecommerce Virtual Assistant

  1. eCommerce assistant saves your time.
  2. With an eCommerce assistant, you can focus on your core business work.
  3. eCommerce assistant, make sure you will get High-Quality work.
  4. eCommerce assistant benefits you in order management and help you get clear business reports
  5. eCommerce assistant will manage your brand awareness by handling social media platforms.
  6. Online store can be managed easily and superfast with an eCommerce assistant.
  7. Keep update himself/herself with major eCommerce trends that will give benfits to your business.

Let’s find out more details below.

Provide product details

The enticing product details can be the last turning point for a customer to purchase a particular product. Therefore, these product descriptions must be written with the utmost care and detailing. You will be happy to know that your hired eCommerce marketing assistant from Invedus can do the same for you.

They can write flawless product content, covering product descriptions, including product features and uses. Additionally, they can add tags and configure pop-ups on various eCommerce platforms.

Product management

Another advantage of eCommerce operations assistants is that they are experts in managing and uploading products. You just have to give them product images and details of the products, they will organize everything and make it ready to go for purchase. 

Also, they can help you with returns, refunds, order cancellations, and sales on your eCommerce store dashboard. Therefore, you only have to focus on managing product manufacturing.

Order management

One of the most significant advantages of hiring an eCommerce assistant is that they can efficiently execute both major functions of your eCommerce business – order management and the creation of monthly reports.

You don’t need to hire any physical staff; your hired eCommerce assistant team from Invedus can do this work for you. Plus, they can handle your ERP software, too, putting in products and sales information. Furthermore, eCommerce assistants are skilled in managing spreadsheets. Therefore, they can work in every way you want them.

Related:- Skills for executive assistants

Provide customer service

Good customer service is the key to attracting new customers and retaining existing ones in the eCommerce business. Your eCommerce assistant team can also turn into customer service executives. You don’t need to appoint an entire group of employees to handle customer care services for your e-store. 

Invedus’ ECommerce Assistants are proficient in speaking English and can serve customers professionally. As they are the ones who are managing the various functions of your eCommerce business, they are well aware of which products have been ordered, canceled, returned, etc. They can handle your customers like experts while saving your time and money.

Writing blogs

An eCommerce assistant can write informative and qualitative blogs for your online store. Apart from this, they can also help in content marketing, citation, and preparing email drafts which are important for growing your business.

Handle socials

Last but not least, your eCommerce assistant team can also help you in social media marketing. They can create attractive posts for social platforms like Facebook, Twitter, Instagram, LinkedIn, etc., as they have been trained for this too. Also, they can help in running advertising campaigns. Therefore, by spending less, you can leverage them to hook your target audience on social platforms through engaging graphics and content.

Pay as per your requirement

By hiring an eCommerce assistant, you only have to pay according to their assigned work. You don’t have to provide health insurance, paid leaves, etc. You cannot get this benefit by hiring a full-time in-house assistant. Pay according to the work assigned will help you save money.

Save time

Your assistant will help you save time by managing your day-to-day tasks like scheduling meetings, attending phone calls, replying to emails, etc.

So, this can save your time which you can use on core tasks of the business.

Take time off

While your business is running, you can’t take some time off. But by hiring an eCommerce assistant, you can free up a little time to calm your mind and relax. It is calming to have an extra set of hands by your side for doing your work.

Move fast

You can hire eCommerce assistants according to goals’ short-term or long-term basis. You can employ more or let them go as needed. With such flexibility, you can move faster and cheaply.

Work towards your vision

As an entrepreneur, your vision for your business is what fuels you each day; hire an assistant that can work towards your vision and help to fulfill your dreams.

How much does it cost to hire an e-Commerce assistant

Basically, the charges of eCommerce assistants vary according to the type of work they perform.

The work is performed full-time and part-time. Well, the price range of full-time assistants varies from $20-$500 per hour, and the price of a part-time assistant varies from $10-$50 per hour. So it depends on location and what type of assistant you want to hire according to your budget.

Ecommerce Assistant Frequently Asked Questions (FAQ)

ecommerce assistant faqs
eCommerce assistant faqs

1. How to become an eCommerce Assistant?

To become an eCommerce assistant, you need to learn the basics of online market strategies. Some hard skills like SEO, product management, good communication skills, writing skills, etc., and soft skills like time management, interest in eCommerce, teamwork, etc. are required.

2. What are the primary responsibilities of an eCommerce assistant?

An eCommerce assistant’s responsibilities include managing inventory, maintaining the website, writing press releases, replying to emails, customer service, and much more! For more ideas, you can check the eCommerce virtual assistant job description here.

Wrapping up

E-commerce assistants are cost-efficient and multitasking. They can work on your company’s behalf and can help it to grow. These people can also generate content for your online store or site.

If you want to grow your company more, then hire a skilled eCommerce assistant. They can handle all your work and still charge less than a full-time in-house employee.

Ecommerce Assistants can prove to be a lifesaver for your eCommerce business. They can handle an entire eCommerce store to ensure streamlined operations. Learn more about Invedus Ecommerce Assistant here.

About Invedus

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