Outsourcing started its successful journey in 1990s with the advent of Business Process Outsourcing when the manufacturing giants like Coca Cola commenced outsourcing bulky subdivision of their supply chain, followed by British Airways, American Express, Swissair and GE.
With 70% revenue from BPO industry generating form contact centers, India handles 56% of the world’s BPO. Indian BPO centers provide inbound and outbound call center services on a 24×7 basis and deal with customer queries and resolve issues through phone calls, e-mails, and chats. Not only this, the manpower here indulged in BPOs have the capabilities to provide services for installing, running, maintaining, and troubleshooting computer hardware, software, and peripherals.
Last 15 years have witnessed rapid growth of BPO sector expanding it verticals, geographical reach, and attracting new customers. This development has made India capable to be most favored global outsourcing destination. NASSCOM in its research has revealed that owing to the unique geographic location, 24×7 services, quality orientation, and investor-friendly tax environment, India has become most popular destination for BPO industry. In spite of advent of BPO-friendly locations like Philippines and China, India manages to maintain its top position.
Customer Care Executives (CCEs)
Voice Process experts handle complaints, support-related calls, information inquiries, and queries from customers over phone. The problems and concerns faced by customers are addressed by experts through inbound calls. Outbound calls are also attempted to customers on your behalf which pertain to telemarketing, promotions, sales, verification services, etc.
This chat-based process includes Invedus’ chat process team to answer Live Chat requests from customers on behalf of client. Dedicated employees at our end possess high-grade customer service skills and are all set to work even in gyratory and graveyard shifts.
Email Process team at Invedus communicates with your clients through medium of email, troubleshoot the problems related to their email ID and password and write and receive emails to and from clients regularly. Employees working in these teams intend to offer timely solutions to your customers and build an affinity with them.
Blended Process Executives are dedicated to provide customer services for both incoming and outgoing calls. Besides providing benefits of customer care services in record time round the clock, our experts solve their problems through telephony customer care and support on varying issues.
CEO of Sopra IT Mississippi, US
My e-commerce company was given a lifeline when my team with Invedus managed to increase sales traffic on my website from 20% to 70% in a very short period of time.
CEO of Aim OUS Montana, US
I have hired a full-time virtual assistant from Invedus. And my employee is great, he is very skilled and flexible. It works 4 times cheaper than hiring an assistant in the United States.
Operations Director of Esar Solutions, US
Invedus helped me maximize my business’ productivity & minimize my operational costs by sourcing the best possible skilled IT support staff. Generating an overall saving of $60000/year.
CEO of Code Inc London, UK
Invedus helped me at a time when I was losing faith in outsourcing having used unreliable Freelancers. Invedus is committed to providing experienced & reliable employees at a very low cost.
Using our unique virtual employee business model, you pay no overhead costs.
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