Hire Technical Support Teams
for Seamless Customer Care
Around-the-clock technical support doesn’t need to be complicated. With Invedus, you’ll have Tier 1–3 technical support staff who fix problems fast, plug into your systems, and keep your customers satisfied as your business grows.
BUILD YOUR TEAM
Trusted by
Global Brands
Why Technical Support Outsourcing Makes Perfect Sense!
Offer Substantial Time & Cost Savings
As per the commitment, job role, and experience required, you could save up to 70% on staffing costs, including infrastructure and overheads.
Diverse Talent Pool to Choose From
Your business can shortlist and hire offshore technical support specialists from a much larger candidate pipeline, which is rarely possible with local hiring.
Let You Focus More on Driving Revenue
Give your leadership the freedom they’ve been craving. Delegate troubleshooting and customer queries to trained support agents while you focus on big-picture strategies that drive results.
Help Scale Up or Down Effortlessly
Quickly grow your support team with on-demand technical resources. Scale up or down as needed to meet business demands without any long-term commitments.
All-Inclusive Technical Support Services We Offer
As one of the best tech support outsourcing firms, Invedus provides a complete range of technical customer support services designed to keep your customers happy and your systems running smoothly.
Multi-Tier Technical Support (L1–L3)
Technical issues range from simple login failures to advanced backend bugs. Our Tier 1–3 experts resolve all levels swiftly, ensuring seamless functionality, satisfied customers, and uninterrupted operations around the clock.
Application & Product Support
Software glitches, update errors, and API breakdowns often frustrate users. We deliver complete application and product support, from installation to troubleshooting, ensuring smooth usage, quick fixes, and consistent customer satisfaction.
IT Infrastructure & Network Support
Downtime or connectivity failures can derail business. Our team manages servers, databases, and networks with proactive monitoring, timely alerts, and rapid recovery to guarantee high uptime, operational stability, and performance.
Omnichannel Helpdesk & Remote Assistance
Disjointed support frustrates customers. We unify email, chat, phone, and social media service into one streamlined system, while providing remote desktop help for faster resolutions, better convenience, and reduced response times.
Security & Compliance Management
Breaches and compliance risks threaten trust. Our experts enforce ISO 27001, HIPAA, GDPR, and PCI DSS standards, making sure sensitive data remains protected, secure, and compliant with global regulations at all times.
Performance Monitoring & Reporting
Support without tracking quickly falters. We provide QA checks, real-time dashboards, and detailed reports that improve first-contact resolution, reduce handling times, and continuously optimize customer experiences for measurable business results.
Tools & Technologies of Our Technical Support Teams
Our tech support outsourcing teams are trained on the platforms you already use. From helpdesk and chat tools to ticketing and dev systems monitoring and remote assistance, our agents deliver faster resolutions and integrate easily into your workflows.
Zendesk, Freshdesk, Intercom, Jira, Aircall, Datadog, New Relic, AnyDesk, TeamViewer
What Makes Invedus One Of The Best Outsourced Tech Support Companies For You?
Hire only when you are sure.
No Obligation Hiring Process
For a confident, risk-free decision
Our hiring process is entirely free and comes with no obligation to hire. Sign the contract only after you interview the pre-vetted candidate and find your perfect technical expert agents team.
Delegate without trust issues.
Confidentiality And Transparency Assured
Your data is safe with us
British business by core, we understand why privacy matters. Our outsourced tech support service follows and complies with data protection laws like GDPR and the American Data Privacy and Protection Act, so you can delegate your tasks with confidence.
Work with industry veterans
A Decade of Excellence
Expertise built on experience
With over a decade of experience in outsourcing services, we have deep insights into the dynamic global industry trends. Leverage our expertise to find tech support representatives that precisely fit your needs and exceed your expectations.
80+
Support clients worldwide
14+
Industries Served
98%
Returning Clients
52+
Average Cost Savings
4 Steps to Hire Technical Support
A Simple, Fast, and Reliable Process
Brief Us
Send a detailed description of your requirement.
Review CV’s
Select the candidates you want to interview from Handpicked CV’s sent by us.
Select Your Squad
Interview candidates through video conference and pick the one’s that suits you best.
Get Started
Hire your selected candidate and get started immediately.
Manchester Gaming Startup Saw Growth with Outsourced Support
A Manchester-based gaming startup was scaling quickly after its launch, but developers were still handling around 150–200 support tickets each week alongside coding and bug fixes. Every feature release brought login issues or payment errors that distracted them from improving the game.
At first, the founders considered hiring locally, but senior technical support staff were expensive and hard to find. Outsourcing looked like the practical choice, as they could outsource tech support to Invedus and bring in trained agents without long hiring cycles.
The company started small with tech support, hiring two remote Tier 1 agents. Their role was to manage tickets, provide first responses, and escalate complex cases back to the developers. This freed up nearly 20 developer hours per week that could be redirected to feature development and bug resolution.
Over time, the outsourced agents developed deeper technical expertise in the product and began resolving 70% of issues without escalation. As a result, response times dropped from over 10 hours to under 3 hours, and the in-house developers were no longer pulled into day-to-day support.
50%
Improvement in operational efficiency
35%
Higher client satisfaction achieved
40%
More economical than in-house hire
Our Success Stories
Angus
Teacher & E-Commerce Entrepreneur
Floris Diemel
Founder & President,
VARAI
James Redhead
Product Officer & Head of Testing, Test Evolve Ltd.
Shannon
Product and Privacy
Counsel
Working with Invedus has been effortless and detail-oriented. Hina and her team are responsive, flexible, and highly professional… From market research to compelling content, every aspect of our digital marketing has improved. Their quality, adaptability, and results exceeded expectations.
Invedus helped us grow from 2 to 16 staff while keeping costs low. Their secure systems made communication easy, and the flexibility to scale up or down has been invaluable… Reliable, responsive, and far better than other sources.
A friend introduced me to Invedus, and to be frank, they are very capable… The recruitment process was smooth, communication is excellent, and my remote employee is efficient, professional, and reliable. I wouldn’t hesitate to recommend them for e-commerce or social media services…
We were looking for social media marketing services and outsourced to Invedus… Communication has been seamless through Teams, and our representative in India has done an excellent job managing multiple sites and increasing traffic. I would highly recommend them…
Invedus is flexible and professional and supported us in growing our business to what it is today… We have a great team of 3D professionals on board and are very happy working with them and scaling the business together…
I was struggling to gain traction with my e-commerce store… Invedus shortlisted candidates who met my exact requirements. The contract was simple, pricing competitive, and my assistant quickly picked up tasks… I was so pleased that I hired another for HR.
When we first engaged Invedus, we were looking for SEO expertise… Two years later, they’re part of our team—helping with content creation, product research, events, and even guiding us on AI use. We’ve seen measurable month-on-month progress…
We needed a contractor to negotiate contracts across time zones… Invedus shortlisted top candidates, and for 10 months our resource in India has been fast-learning, motivated, and reliable. Contracts now get reviewed overnight, allowing us to deliver within 24 hours…
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Frequently Asked Questions (FAQ)
How does Invedus differ from other technical support outsourcing companies?
Unlike typical providers, we build dedicated teams trained specifically on your product stack. This means fewer escalations, faster resolutions, and support agents who work as an extension of your in-house staff.
Can I scale tech support outsourcing up or down as my business changes?
Yes. With Invedus, you can quickly expand or reduce your support team based on ticket volume or seasonal demand. There are no long-term lock-ins, so you always stay flexible.
Do you offer SaaS customer support for startups as well as enterprises?
Absolutely. Our specialists are trained in SaaS platforms and workflows, from onboarding users to handling escalations. Whether you’re early-stage or enterprise-scale, we adapt support to your growth phase.
What kind of tasks can outsourced tech support from Invedus handle?
Our agents resolve Tier 1–3 issues, manage helpdesk tickets, monitor uptime, and escalate bugs where needed. We integrate with your systems so customers get seamless, branded experiences at every touchpoint.
How secure are your outsourced customer support services?
Data security is built into our process. We comply with GDPR, ISO 27001, and other standards, using secure access controls and audit trails to protect your customer data at every stage of support.
We watch the inbox, you scale the product.
Schedule your FREE consultation and access top-tier tech support for hire.