They do business with almost all business models, either private, public, or public-private partnerships.
Ratings
3.7/5 on Ambition Box
Pricing
According to the specific services you choose.
Location: Located in 52 countries
Team Size: approximately 786,000 people worldwide
2. Cognizant Technology Solutions
Cognizant is a US-based BPO services provider that offers advanced solutions. It serves multiple industries, including cybersecurity, retail, banking, capital markets, communication, and others. Recently, it has collaborated with the World Economic Forum (WEF) to improve everyday lives.
Top BPO Services Cognizant Offers
Here is the list of services provided by Cognizant:
- Business Process Services (BPO)
- Consulting
- Digital Strategy
- Data & AI
- Cloud Services
- Cybersecurity
- Application Services
- Automation
- Core Modernization
- Engineering Research & Development (ER&D)
Ratings
3.7/5 on Ambition Box
Pricing
Based on project size, business requirement, and selected service.
Location: Global Presence
Team Size: approximately 357,600 employees
3. Firstsource
Firstsource is a global BPO services provider that delivers transformational outsourcing solutions across the customer lifecycle. It serves key industries such as healthcare, banking and financial services, communications, media, and technology.
Top BPO Services Firstsource Offers
- Business Process Management (BPM)
- Customer Lifecycle Management
- Healthcare Process Services
- Banking & Financial Services Solutions
- Digital & IT Services (AI, Cloud, Data)
- Automation & Analytics Solutions
Ratings
3.5/5 on Ambition Box
Pricing
Custom pricing based on business needs, industry, and service scope
Location: Global Presence across multiple countries, including the US, UK, India, Philippines, and more
Team Size: Approximately 35,000+ employees
4. IBM
IBM’s BPO services are supported by its vast technological and management consulting expertise. This BPO service provider seamlessly integrates cutting-edge technological solutions into a range of business processes for multinational corporations.
This American sourcing BPO vendors offers a wide range of services to its big clients. These services include almost all kinds of business domains.
Top BPO Services IBM Offers
IBM BPO outsourcing services include ATM (Automated Teller Machine), Universal Product Code, floppy discs, hard disks, and many more, such as:
- Application services
- Artificial intelligence
- Automation
- Business strategy
- Cloud
- Customer experience
- Cybersecurity
- Finance
- HR and talent
- Marketing
- Supply chain
Ratings
3.9/5 on Ambition box
Pricing
The cost of outsourcing business services depends on the requirements upon consultation.
Location: Armonk, New York, USA + 170 countries
Team Size: The company’s workforce is about 286,800 employees
5. Genpact
Genpact is another leading BPO service provider. It has marked its strong presence in the field of digital operations and data analytics, apart from outsourcing services.
By providing effective and creative solutions, Genpact helps businesses enhance their operations and customer service. It is one of the most reliable sourcing BPO companies in New York City.
Top BPO Services Genpact Offers
Genpact is a popular BPO service provider that offers the following services:
- Customer Care & Experience Services
- Finance & Accounting Services
- Human Resource Management
- Risk & Compliance
- Sales & Commercial Services
- Sourcing & Procurement
- Supply Chain Management
- Technology Services
- Data, AI & Analytics
- Sustainability Services & Trust & Safety Services
Ratings
3.6/5 on Ambition Box
Pricing
The pricing for business process outsourcing at Genpact depends on service requirements.
Location: New York, US, Europe, India, Australia, the Nordics, Canada, Egypt, Israel, and Turkey.
Team Size: A global team size of approximately 146,500 employees.
6. Confie BPO
Confie BPO is a US-based BPO services provider. It focuses on helping businesses streamline operations, reduce costs, and improve customer engagement. It provides scalable business process outsourcing services.
The company serves multiple industries, including insurance, healthcare, financial services, retail, and more.
Top BPO Services Confie BPO Offers
Here is the list of services provided by Confie BPO:
- Inbound Call Center Services (customer support, tech support, payment processing)
- Outbound Call Center Services (lead generation, telemarketing, sales)
- Customer Service Outsourcing
- Back Office Support Services
- Claims Processing Services
- Technical Support Services
- Accounting & Collections
- Lead Generation & Customer Retention
- Direct Response Marketing
Ratings
3.8/5 on Glassdoor
Pricing
Customized pricing based on service type, scale, and business requirements.
Location: Headquarters in Huntington Beach, California, with nearshore delivery capabilities.
Team Size: More than 1,500 employees (including bilingual agents)
7. OfficePartners360 (OP360)
OfficePartners360 is a global business processing outsourcing service provider. It offers experts 24/7/365 to businesses according to their business requirements. It is known for offering inbound and outbound call centers, accounting, and data centers. In addition, OP360 offers back office, web development, mobile application, and technology support.
BPO Services OfficePartners360 (“OP360”) Offers
- Customer Experience (CX) Services
- Content Moderation
- Back Office Support
- Technical Support
- AI & Automation Solutions
- Finance & Accounting Services
- Document Management Services
- Legal Process Outsourcing (LPO)
- Sales & Lead Generation Support
- Data & Analytics Services
Ratings
4.3/5 on Glassdoor
Pricing
Based on business sizes.
Location: Colombia, India, the Philippines, and the United States
Team Size: In 2026, OP360 has approx 5000+ employees
8. Concentrix
Concentrix is a popular sourcing BPO provider. The company has operations in more than 70 nations. This multinational BPO focuses on technologies, solutions, and customer experiences.
The company serves over 2,000 clients across industries such as banking, healthcare, retail, media, and technology. It helps businesses improve customer experiences and solve complex business challenges using AI, data, and advanced technologies.
Top BPO Services Concentrix Offers
Here is the list of services provided by Concentrix:
- Customer Experience (CX) & Customer Care
- Technical Support Services
- Data & Analytics Solutions
- Strategy & Design (Digital Transformation)
- Contact Center as a Service (CCaaS)
- Content Services (Content Moderation & Management)
- AI & Automation Solutions
Ratings
3.8/5 on AmbitionBox. It is also credited with BBB (stable outlook), according to Fitch.
Pricing
Custom pricing based on project scope, technology integration, and service requirements.
Location
Global presence across 6 continents with operations worldwide.
9. Teleperformance
Teleperformance is another global business process outsourcing leader. It offers a wide range of customer management solutions. It is well-known for providing its clients with a wide range of services, such as technical support, customer acquisition, customer care, consulting, and more.
The TP experts believe in servicing their clients to the best because if their business grows, then they also grow.
Top BPO Services Teleperformance Offers
- Digital CX
- Trust and safety
- Artificial Intelligence
- TP Microservices
- Video CX
- Story AI
- Business process optimization
- Business transformation consulting
- Technology services
Ratings
4.4/5 on Glassdoor. It was also named as one of the top 5 World’s Best Workplaces 2023 by Fortune.
Pricing
Based on business and project size
Location: Paris as an HQ, plus serving in 170 countries with their physical offices.
Team Size: 490,000 to nearly 500,000 employees worldwide as of 2026
10. Conduent BPO
Conduent BPO is one of the largest BPO firms offering services to different business agencies, which include government, public, as well as small and medium enterprises.
Companies and agencies use these BPO services from Conduent to enhance their customer services and streamline their workflow because, to serve their clients with the best, they use advanced technologies.
Top BPO Services Conduent Offers
Conduent BPO serves private as well as public sectors in different domains: For the private sector, Conduent offers:
- BPaaS Solutions
- Automated Document Solutions
- Bank and Lending Solutions
- Finance, Accounting and Procurement
- Human Capital Solutions
- Legal, Compliance, and Analytics
- Customer Experience Management, CX Transformation, Customer Contact Services
- Healthcare Business Solutions and Payment Integrity
Conduent, on the other hand, provides services for the public sector through:
- Medicaid and Public Health Solutions
- Government Payments and Disbursements
- Child Support Solutions
- Federal Solutions, Eligibility and Enrollment Solutions
- Transportation Solutions and Road Usage Charging
Ratings
3.0/5 on Glassdoor
Pricing
Based on the Project and Company size
Location: The United States, with its headquarters and additional offices in Canada and the Netherlands.
Team Size: The company had approx 51,000 employees as of Dec 31, 2025
11. ADP
ADP offers business process outsourcing solutions to small, mid-sized, and enterprise businesses. It mainly servers the HR and Payroll Outsourcing sector. It provides plans ahead, thinks creatively, and anticipates actions that will empower businesses. They have 75 years of experience in serving their clients.
Top BPO Services ADP Offers
- Payroll Management
- Time-and-Attendance Software management
- Offering the best talent to businesses
- HR Services
- HR Outsourcing and PEO
- Software Integrations
- App Marketplace
Ratings
A+ rated by the Better Business Bureau agency.
Pricing
Visit their website and fill out the form.
Location: US & Canada
Team Size: 72628 as of Dec 2024
12. Wipro
Wipro is a top Indian-based outsourcing business service provider. It provides a wide range of services, such as business processing, digital transformation, and various forms of IT consulting.
Wipro is known for simplifying business operations, improving customer experiences, and expanding businesses through its innovative and creative experts and advanced technology-based solutions.
Top BPO Services Wipro Offers
- Human Resource Outsourcing (HRO)
- Digital Customer Experience
- Finance & Accounting outsourcing
- Digital Procurement Services
- Trust and Safety Services
- Marketing as a Service
Ratings
3.6/5 stars on Glassdoor
Fitch confirms Wipro at ‘A-‘; Outlook Stable
Pricing
Based on project size and complexity.
Location
India, Mexico, Canada, the USA, and Brazil
Team Size
Wipro’s total headcount is approximately 2,42,021
13. Helpware
Helpware is a globally recognized BPO services provider known for delivering people-first outsourcing solutions. The BPO firm supports various industries, including eCommerce, healthcare, fintech, SaaS, and customer support.
It focuses on building customized teams that combine human talent with smart technology to enhance business outcomes.
Top BPO Services Helpware Offers
Here is the list of business process outsourcing services provided by Helpware:
- Customer Experience & Support
- Back Office Support
- Content Moderation
- Data Annotation & AI Operations
- IT Support Services
- Human Resources Outsourcing
- Finance & Accounting Support
Rating
4.5/5 stars on Glassdoor
Pricing
Custom pricing based on project scope, team size, and service requirements
Location: Global Presence (USA, Philippines, Ukraine, Mexico, and more)
Team Size: 3,000+ employees
14. WestPark Communications
Westpark Communications is a US-based call center and BPO services provider that delivers customized customer engagement solutions. The company supports industries such as healthcare, retail, real estate, and professional services. It focuses on high-touch, human-centric communication combined with modern technology to enhance customer experience.
Top BPO Services WestPark Communications Offers
Here is the list of services provided by Westpark Communications:
- Inbound Call Center Services
- Outbound Call Center Services
- Email & Chat Support
- Appointment Scheduling
- Help Desk Services
- Order Processing
- Lead Qualification
- CRM Integration & Support
Ratings
3.5/5 on Glassdoor
Pricing
Pricing depends on the client’s specific requirements and business needs, or contact them @713.804.8489
Location: Headquartered at 8917 Louetta Rd #400, Spring, TX 77379
Team Size: 51-200 employees as per LinkedIn
15. Unity Communications
Unity Communication, a US-based BPO services provider company, entered the market in 2009, specializing in sales, technical support, customer service, and administrative support services. They primarily focus on small and medium businesses and enterprises that want outsourcing for rapid business growth.
Top BPO Services Unity Communications Offers
- Administrative, IT, and operational
- Contact Center as a Service (CCaaS)
- Contact Center for E-commerce
- Data Entry Services
- Digital Marketing Services
- Employer of Record (EOR)
Ratings
Unity Communications, a business process outsourcing (BPO firm), was recognized as a 2025 Inc. 5000 honoree.
4.9/5 on Clutch
Pricing
- Philippines-based BPO services starting at $8.00 per hour.
- Mexico-based BPO services starting at $9.25 per hour.
Location: Gilbert, Arizona
Team Size: About 350+ onshore, nearshore, and offshore BPO agents
16. Remote CoWorker
Remote CoWorker is a Philippines-based business outsourcing service provider that offers its finest virtual assistants at affordable prices. Though they also have offices in US locations, their team is entirely Philippine-based. This leading BPO company is highly invested in its team training. So that their clients can proceed without any glitches. Since 2007, this prestigious BPO has provided services to clients across various industries.
Top BPO Services Remote CoWorker Offers
- Business Process Outsourcing
- Virtual Assistants
- Virtual Bookkeeping
- For Realtors
- Finance and accounting outsourcing
Ratings
4.8/5 on Glassdoor
Pricing
Remote CoWorkers offers 3 plans for its clients.
- Part-Time Starter: $9.99/per hour
- Full-Time Starter: $7.99/hour
- Full-Time Bilingual: $10.99/hour (English & Spanish)
Location: Taguig, Philippines
Team Size: Not publicly disclosed
17. Noon Dalton
This BPO service provider pairs companies with their full-fledged teams that have relevant experience in their client’s demands. They provide outsourcing business services to large businesses, fast-growing scale-ups, private equity, and venture capital funds.
They are expert in hiring, managing, and training both onshore and offshore teams to help businesses in nearly every way.
Top BPO Services Noon Dalton Offers
- Live Agents for Phone
- Email, Live Chat, and In-App Assistance
- Order Processing
- Call Screening/Routing
- Appointment Scheduling
- Tech Support Level 1
- Non-Voice BPO/Back Office Services
- HR Services
- Voice Services
Ratings
4.8/5 on Clutch
Pricing
Ask for a quote from their official website
Location: London, US, and India
Team Size: 200 to 500+ employees
18. Vserve
Vserve is another big business process outsourcing (BPO services provider) company. It mainly offers its services in the domain of eCommerce solutions and product catalog management services. Businesses can consider Vserve as the most cost-effective and flexible solution. Its remote team assists e-commerce companies with their tech-savvy solutions in dealing with their biggest challenges.
Top BPO Services Vserve Offers
Customer Service, Chat Support Services, Sales Support Service, Website
affordable assistance, eCommerce answering, order inquiries, payment/billing assistance, and taking and processing services.
Other services Vserve BPO company offers to its clients are:
- Customer Support Service
- Call Center Services
- E-mail Support
- Digital Marketing
- EMarketplace Solutions
- B2B eCommerce Customer Support
Ratings
4.8/5 on Glassdoor
Pricing
Visit their website, vserve.com, and fill out the form
Location: New York, the US, and India
Team Size: 500-1,000 as per LinkedIn
19. EXL Service
EXL Services is a global analytics and one of the popular business process outsourcing companies. It helps businesses in various industries, including insurance, healthcare, banking, and financial services.
They use data and AI to improve business operations and outcomes. Businesses consider EXL as a reliable partner that combines advanced technologies with the required business ethics, which include punctuality, trust, and integrity.
Top BPO Services EXL Service Offers
EXL provides the following business process outsourcing services:
- Business Process Services / Operations Management
- Analytics & Data-Driven Operations
- Finance & Accounting Outsourcing (FAO)
- Customer Experience & Contact Center Services
- Insurance & Claims Processing Services
- Consulting & Transformation Services
- Digital Operations & Automation
Ratings
3.5/5 on Glassdoor
Pricing
Visit its Contact Us page
Location: US, Mexico, India, Singapore, Australia, South Africa, and the Philippines.
Team Size: approximately 65,000 employees
20. 1840 & Company
1840 & Company is a multinational business process outsourcing company that specializes in staff augmentation. This BPO firm helps businesses of all sizes address severe staffing and skill shortages by helping them hire international, screened talent and teams through flexible engagement models.
1840 has a global presence and offers wide accessibility of skilled talent to its clients. Aside from that, this BPO company has concentrated on providing excellent quality, efficiency, and empowerment for its employees to satisfy their clients.
Top BPO Services 1840 & Company Offers
- Contact Center
- Back Office
- Sales Outsourcing
- Software Development Outsourcing
- Digital Marketing
- Finance and Accounting
- Recruitment Process Outsourcing
Ratings
3.5/5 on Glassdoor
Pricing
Visit their website
Location: United States, Brazil, Malaysia, South Africa, Philippines, Mexico, India, Japan + 150 countries.
Team Size: Approx 65,000 professionals
21. Invedus
Invedus, an ISO 27001-certified company, is best for startups and SMBs looking for cost-effective, flexible outsourcing. It is based in the UK, with its sister offices in the US and India.
They have experts in practically every field, including retail, real estate, finance, and others, and they are familiar with every international business expertise, law, and rule.
Top Outsourcing Services Invedus Offers
- IT Outsourcing: Their IT specialists assist software development firms, digital age agencies, and business start-ups with their software development projects.
- Graphic and Web Design Outsourcing: Businesses can enhance their brand’s visual appeal and eye-catchingness by utilizing graphic design services.
- 3D Modelling and Animation Outsourcing Services: Businesses can give their thought to real pictures with 3D modelers and animation experts.
- Digital Marketing Outsourcing: Enlarge your user base and give a new height to your company with the Invedus Digital Marketing team.
- Finance & Accounting Outsourcing: Get easy access to certified accounting professionals who can handle your multiple accounting tasks, including bookkeeping, tax preparation, payroll processing, accounts receivable, and accounts payable.
- Other outsourcing services: They offer content writing, HR and recruitment, sales and customer executive, medical billing outsourcing, technical support, legal processing outsourcing (LPO), and virtual assistant.
Ratings
4.4/5 on Ambition Box
Pricing
Their services start as low as $7.99/hr to $999/mo. You can also build custom packages and onboard your team of experts. Ask for quotation at info@invedus.com
Location: Idaho US, London UK, Noida India
Team Size: 250+
Takeaways
Hiring the services for business processing not only saves your time but is also a cost-effective strategy. In 2026, working with a reputable BPO company can give you relief and help you to move forward with hassle-free staffing.
It is important to discuss all your preferences, according to your business requirements, before you proceed with the contracts. It is important to recall that BPO is not only confined to call centers. These business service providers are now emerging with a range of capabilities with advanced tools and technologies.
Therefore, it is advised that you thoroughly research the BPO services providers, before moving forward.
Frequently Asked Questions
Last updated on: May 7, 2026