Top Business Process Outsourcing (BPO) Companies in 2025

Business Process Outsourcing (BPO) continues to be a key strategy for companies looking to reduce costs, enhance efficiency, and scale their operations in an increasingly competitive market.

The projected growth of the BPO market to $525 billion by 2030 at a compound growth rate (CAGR) of 9%. This trend is driving businesses in the USA and other regions like the UK and Australia to rely heavily on partners, for tasks including customer support services and IT solutions.

In the year 2025 there is a growing need, for BPO services due to advancements in technology and the integration of AI as the requirement for flexible workforce solutions..

According to a survey by Deloitte 70 percent of companies delegate least one important task citing reasons such as cost savings (63%) flexibility in operations (57%) and access, to specialized skills (49%).

Whether you’re a business just starting out or an established company looking to grow your operations and improve efficiency taking the time to select the BPO partner can have a major impacton your financial health and overall business success.In this guide get insights, into the BPO firms of 2025 that stand out for their forward thinking strategies,reliable services and budget friendly offerings.

Why Businesses Consider Best BPO Companies

Businesses consider BPO companies to externalize their time-consuming tasks to these third-party service providers to save time and cost on hiring an onsite team, distributing workload, maintaining productivity, and increasing the pace of serving customers better.

Firms hiring business process outsourcing (BPO) Companies to optimize their available resources. It will enable their in-house team and business seniors to focus on core tasks for business growth.

With outsourcing, businesses will not only save and manage resources but also have the option to scale their team without any strict legal obligations.

Top Business Process Outsourcing (BPO) Companies to Know

1. Accenture

Accenture is a remarkable name in the IT solutions as well as the BPO industry. Their team is committed to creating new experiences for consumers and brands by utilizing the power of digital innovation and advanced analytics. This leading BPO company has marked its presence in more than 120 countries with its 200+ offices.

They do business with almost all business models, either private, public, or public-private partnerships.

Top BPO Services Accenture Offers

Finance and Accounting Business Process Outsourcing
Global Digital Marketing Agencies
Life Policy Administration Systems, Americas
Digital engineering & manufacturing
Talent and HR
Marketing, sales & customer service
Banking & capital markets
Managed IoT Connectivity Services
Telecommunications & Network
Data and Analytics Service Providers
Data Center Outsourcing and Hybrid Infrastructure Managed Services
Cloud ERP Services
Business-Outcome-Driven Enterprise Architecture Consulting
Application Testing Services

Ratings

Gartner: 4.4/5 based on 777 reviews

Pricing

According to the specific services you choose.

Location

New York, Dublin, Munich, Tokyo, Bengaluru, and Milan.

Team Size

799k with 9000+ clients served worldwide

2. Cognizant

Cognizant, another US-based BPO company that offers advanced solutions to its clients in multiple industries includes cybersecurity, retail, banking, capital markets, communication, and others, including BPO. Recently, it has collaborated with the World Economic Forum (WEF) to improve everyday lives.

Top BPO Services Cognizant Offers

Cognizant is a responsible player other than doing business. So they contribute to different important industries. The list of significant industries in which Cognizant, a business process outsourcing (BPO) company, is a major player is provided below.

In the automotive sector, it supports green energy.
To make the banking sector more secure, they use advanced technologies like orchestrating transactions with multiple new RTP clearings.
They change the definition of the education system. To make it more interactive, Cognizant uses the next level of technology, like AR/VR.
They use AI and digital transformation to increase sustainability, resilience, and profitability to strengthen the blue economy.
They are constantly working to find alternatives to oil and gas for energy. To make it reachable to the largest users, Cognizant offers digital solutions.

Other sectors where Cognizant marks its unremarkable presence are Capital Markets, Media & Technology, Consumer Goods, Education, Healthcare, Information Services, Insurance, Life Sciences, Transportation & Logistics, and Travel & Hospitality.

Ratings

Cognizant ranked 7th on Fortune’s Change the World List.

Pricing

Based on project size.

Location

Global Presence

Team Size

347,100 employees worldwide (according to 2023 data) with a turnover of $19.4B.

3. Invedus

Invedus an ISO 27001-certified company, is a leading BPO service provider based in the UK, with its sister offices in the US and India. It believes in serving the most valuable services to its clients with its remote team. They have experts in practically every field, including retail, real estate, finance, and others, and they are nearly familiar with every international business expertise, law, and rule.

Top Services Invedus Offers

1. IT Outsourcing: Their IT specialists assist software development firms, digital age agencies, and business start-ups with their software development projects. Businesses can outsource IT professionals, including PHP, WordPress, Java, Mern, FullStack, Python, Dotnet, Squarespace, Laravel, and others, to expand their businesses.

2. Graphic and Web Design Outsourcing: Businesses can enhance their brand’s visual appeal and eye-catchingness by utilizing their graphic design services.

3. 3D Modelling and Animation Outsourcing Services: Businesses can give their thought to real pictures with 3D modelers and animation experts.

4. Digital Marketing Outsourcing: Enlarge your user base and give a new height to your company with the Invedus Digital Marketing team.

5. Finance & Accounting Outsourcing: Get easy access to certified accounting professionals who can handle your multiple accounting tasks, including bookkeeping, tax preparation, payroll processing, accounts receivable, and accounts payables.

6. Other outsourcing services they offer their clients are Content Writing, HR and recruitment, sales and customer executive, USA, Australia, UK Medical Billing Outsourcing, Technical Support, Legal Processing Outsourcing (LPO), and Virtual Assistant.

Ratings

4 out of 5

Pricing

Send them a line to info@invedus.com

Location

Idaho US, London UK, Noida India

Team Size

250+

4. IBM

IBM’s BPO services are supported by its vast technological and management consulting expertise, which allows it to seamlessly integrate cutting-edge technological solutions into a range of business processes for multinational corporations.

This American multinational business outsourcer offers a wide range of services to its big clients. These services include almost all kinds of business domains.

Top BPO Services IBM Offers

When it comes to technology, then IBM is the one who is the mother of many technological innovations. Which includes ATM (Automated Teller Machine), Universal Product Code, floppy discs, hard disks, and many more. But presently, it has advanced itself and works with the below-illustrated technologies.

Application services
Artificial intelligence
Automation
Business strategy
Cloud
Customer experience
Cybersecurity
Finance
HR and talent
Marketing
Supply chain

Ratings

Fitch confirms IBM’s IDR at ‘A-‘; Outlook Stable

Pricing

Visit their website.

Location

Armonk, New York, USA + 170 countries

Team Size

305,300 (As of Dec 2023)

5. Genpact

Genpact is another leading BPO service provider. It has marked its strong presence in the field of digital operations and data analytics, apart from outsourcing services.

By providing effective and creative solutions, Genpact helps businesses enhance their operations and customer service.

Working with Genpact can help your company grow because of its sophisticated and data-driven approach to resolving issues and improving productivity.

Top BPO Services Genpact Offers

With Genpact’s assistance, procurement platforms are optimized, tail spend activity is managed, business and procurement models are improved, system and service scalability is increased, new platforms are implemented, and immediate procurement savings are prioritized while future business value is built.

Other services Genpact IT Consulting offers Customer Care, Finance & Accounting Outsourcing, Artificial Intelligence, Intelligent Automation, Cloud Customer Care, Data and Analytics, and Human Resources Management.

Ratings

4.6/5 based on 76 reviews. (Source: Gartner)

Pricing

Based on the project size

Location

New York, US, Europe, India, Australia, the Nordics, Canada, Egypt, Israel, and Turkey.

Team Size

125,000+ individuals across 30+ countries generated $1.21 billion in Q3 2024, a 7% increase from the previous year.

6. OfficePartners360 (OP360)

OfficePartners360, a global business processing outsourcing service provider, offers experts 24/7/365 to businesses according to their business requirements. It is known for offering inbound and outbound call centers, accounting, and data centers. In addition, OP360 offers back office, web development, mobile application, and technology support.

Top BPO Services OfficePartners360 (“OP360”) Offers

Customer Service, Digital & Content Marketing, Finance & Accounting, Full-service BPO, Human Resources & Legal, Outsourcing Consultancy, and Software & Application Development.

Ratings

4.1 out of 5 based on 151 reviews.

Pricing

Based on business sizes.

Location

Colombia, India, the Philippines, and the United States

Team Size

5000+

7. Concentrix

Another business processing company that outsources, Concentrix, has operations in more than 70 nations. This multinational BPO focuses on technologies, solutions, and customer experiences.

Concentrix Advanced BPO offers a wide range of services, including customer care, technical support, sales and retention, analytics, and consulting.

Top BPO Services Concentrix Offers

Strategy & Design
Data & Analytics
Enterprise Technology
Digital Operations

Ratings

Concentrix is credited with BBB (stable outlook), according to Fitch.

Pricing

Visit their website, www.concentrix.com

Location

New York with its headquarters plus presence in 70 countries.

Team Size

400,000+

8. Teleperformance

Teleperformance is another global leader in digital business service providers that offers a wide range of customer management solutions. It is well-known for providing its clients with a wide range of services, such as technical support, customer acquisition, customer care, consulting, and more. The TP experts believe in servicing their clients to the best because if their business grows, then they also grow.

Top BPO Services Teleperformance Offers

Digital CX
Trust and safety
Artificial Intelligence
TP Microservices
Video CX
Story AI
Business process optimization
Business transformation consulting
Technology services

Ratings

TP, a global leader in digital business services, was named one of the top 5 World’s Best Workplaces 2023 by Fortune.

Pricing

Based on business and project size

Location

Paris as an HQ plus serving in 170 countries with their physical offices.

Team Size

>500k

9. Conduent BPO

Conduent BPO is another world’s largest business process service provider. It offers services for its different business agencies, which include government, public, as well as small and medium enterprises.

Companies and agencies use these BPO services from Conduent to enhance their customer services and streamline their workflow because, to serve their clients with the best, they use advanced technologies.

Top BPO Services Conduent Offers

Conduent BPO serves private as well as public sectors in different domains. The list of a few is detailed below.

For the private sector, Conduent offers BPaaS Solutions, Automated Document Solutions, Bank and Lending Solutions, Finance, Accounting and Procurement, Human Capital Solutions, Legal, Compliance, and Analytics, Customer Experience Management, CX Transformation, Customer Contact Services, Healthcare Business Solutions, and Payment Integrity.

Conduent, on the other hand, provides services for the public sector through Medicaid and Public Health Solutions, Government Payments and Disbursements, Child Support Solutions, Federal Solutions, Eligibility and Enrollment Solutions, Transportation Solutions, and Road Usage Charging.

Ratings

Conduent, a mid-tier BPO provider, has a “B+” rating with a negative outlook. Because of its high leverage and weak cash flow metrics, its financial status is currently considered worrisome.

Source: S&P Global

Pricing

Based on the Project and Company size

Location

The United States, with its headquarters and additional offices in Canada and the Netherlands.

Team Size

56,000 experts in 46+ countries

10. ADP

At ADP, it offers solutions to small business resources and midsized and enterprise business resources for problems related to human resources. This BPO service provider plans ahead, thinks creatively, and anticipates actions that will empower businesses. They have 75 years of experience in serving their clients.

Businesses can better manage their workforces, boost employee satisfaction, and promote growth with their state-of-the-art, technologically advanced BPO solutions.

Top BPO Services ADP Offers

Payroll Management
Time-and-Attendance Software management
Offering the best talent to businesses
HR Services
HR Outsourcing and PEO
Software Integrations
App Marketplace

Ratings

BBB according to the Better Business Bureau agency.

Pricing

Visit their website and fill out the form.

Location

US & Canada

Team Size

72628 as of Dec 2024

11. Wipro

Wipro is another top Indian-based outsourcing business service provider. This service provider provides a wide range of services, such as business processing, digital transformation, and various forms of IT consulting.

Wipro is known for simplifying business operations, improving customer experiences, and expanding businesses through its innovative and creative experts and advanced technology-based solutions.

Top BPO Services Wipro Offers

Human Resource Outsourcing (HRO)
Digital Customer Experience
Finance & Accounting outsourcing
Digital Procurement Services
Trust and Safety Services
Marketing as a Service

Ratings

Fitch confirms Wipro at ‘A-‘; Outlook Stable

Pricing

Based on project size and complexity.

Location

India, Mexico, Canada, the USA, and Brazil

Team Size

74000+

12. WestPark Communication

In 1968, Westpark Communications registered with the goal of providing their clients with a wide range of services and being a reliable partner. To ensure this, Westpark has designed its call center so that your company does not have to come up with a new issue that could prevent you from providing the best possible service to your clients.

Westpark has employed modern tools and technologies to enable your business to grow tremendously. This allows their clients to explore streamlined communications and ensures that their customers are always satisfied.

Top BPO Services WestPark Communications Offers

Customer Service, Legal Intake Resolution, Order Entry/Energy Enrollment, and 24/7 Call Center Services.

In addition, they provide remote monitoring, an emergency line, employee check-ins, disaster recovery, customer service/experience, answering services, a help desk, reservations, confirmations, IVR (interactive voice response), a virtual office with voicemail, and a virtual receptionist.

Ratings

Not Mentioned

Pricing

Pricing depends on the client’s specific requirements and business needs, or email them at info@westparkcom.net

Location

Headquartered in Spring, Texas

Team Size

200+

13. Unity Communications

Unity Communication, a US-based service provider company, entered the market in 2009, specializing in sales, technical support, customer service, and administrative support services. They primarily focus on small and medium businesses and enterprises that want outsourcing for rapid business growth.

Top BPO Services Unity Communications Offers

After spending 15 years in the market, Unity Communications has expanded its services to its clients, which include software development, recruitment, BPO services, accounting, bookkeeping, and customer support.

They also provide medical billing, data entry, claims processing, transaction processing, virtual assistants, and back-office outsourcing.

Ratings

Unity Communications Ranks No. 74 on Inc.’s List of Fastest-Growing Southwest Private Companies (2024) – Crunchbase

Pricing

$9/h plus project-based services business required.

Location

Arizona, US

Team Size

1000+

14. Remote CoWorker

Remote CoWorker is a Philippines-based business outsourcing service provider that offers its finest virtual assistants at affordable prices. Though they also have offices in US locations, their team is entirely Philippine-based. This leading BPO company is highly invested in its team training. So that their clients can proceed without any glitches. Since 2007, this prestigious BPO has provided services to clients across various industries.

Top BPO Services Remote CoWorker Offers

Business Process Outsourcing
Virtual Assistants
Virtual Bookkeeping
For Realtors
Finance and accounting outsourcing

Ratings

Pricing

Remote CoWorkers offers 3 plans for its clients.

Part-Time Starter: $8.99/hour

Full-Time Starter: $7.99/hour

Full-Time Bilingual: $9.99/hour (English & Spanish)

Location

Florida and other offices are in the UK.

Team Size

118+

15. Noon Dalton

This outsourcing service provider pairs companies with their full-fledged teams that have relevant experience in their client’s demands. Till now, they have serviced almost all business sizes, including large businesses, fast-growing scale-ups, private equity, and venture capital funds.

Over the past 20 years, Noon Dalton has expanded its expertise in hiring, managing, and training both onshore and offshore teams to help businesses in nearly every way. This BPO outsourcing group is not only reasonably priced but also dedicated to achieving its objectives.

Top BPO Services Noon Dalton Offers

Live Agents for Phone
Email, Live Chat, and In-App Assistance
Order Processing
Call Screening/Routing
Appointment Scheduling
Tech Support Level 1
Non-Voice BPO/Back Office Services
HR Services
Voice Services

Ratings

Pricing

Ask for a quote by visiting their website.

Location

London, US, and India

Team Size

101

16. XACT

XACT BPO Company is renowned for providing excellent customer service, adaptability, and a dedication to comprehending customer needs. They have held expertise in serving telecommunications and customer support for more than 3 decades. It has been said that they go beyond conventional methods for bringing their clients into profitable slabs.

Top BPO Services Xact Offers

Offering Customer Help Desk, Chat & Web Support, Outbound Survey/Response, Service & Support Dispatch, and Telephone Answering Services.

Ratings

4.5 based on 3341 reviews

Source: Trustpilot

Pricing

Businesses can request a quote by visiting their website.

Location

Florida, Texas, and Kansas, US

Team Size

17. Vserve

Vserve is another big business process outsourcing provider. It mainly offers its services in the domain of eCommerce solutions and product catalog management services. Businesses can consider Vserve as the most cost-effective and flexible solution. Its remote team assists e-commerce companies with their tech-savvy solutions in dealing with their biggest challenges.

Top BPO Services Vserve Offers

Customer Service, Chat Support Services, Sales Support Service, Website

affordable assistance, eCommerce answering, order inquiries, payment/billing assistance, and taking and processing services.

Other services Vserve BPO company offers to its clients are

Customer Support Service
Call Center Services
E-mail Support
Digital Marketing
EMarketplace Solutions
B2B eCommerce Customer Support

Ratings

4 out of 5 based on 599 reviews

Pricing

Visit their website, vserve.com, and fill out the form.

Location

New York, the US, and India

Team Size

438+

18. EXL Service

EXL Services is a global analytics and digital solutions company that helps businesses in various industries, including insurance, healthcare, banking, and financial services. They use data and AI to improve business operations and outcomes. Businesses consider EXL as a reliable partner that combines advanced technologies with the required business ethics, which include punctuality, trust, and integrity. This partnership fosters innovation and efficiency, allowing EXL to deliver tailored solutions that meet the unique needs of its clients.

Top BPO Services EXL Service Offers

EXL provides business process outsourcing (BPO) services across a range of industries, including banking and capital markets, business services, healthcare and life sciences, insurance, manufacturing and logistics, retail and consumer goods, technology, media, and telecommunication.

Ratings

On the 2024 list of the 600 most responsible companies in the country, EXL ranks 84th overall and 2nd out of 24 in the professional services sector.

Source: Globe Newswire

Pricing

Visit its Contact Us page.

Location

US, Mexico, India, Singapore, Australia, South Africa, and the Philippines.

Team Size

57,000+

19. Helpware

With a strong emphasis on customers and corporate culture, Helpware is one of the fastest-growing BPO companies and has been in the outsourcing business for a long time. They offer multilingual customer support and back-office operations across the globe.

The Helpware BPO company markets itself as a trustworthy outsourcing partner for both startups and large corporations. Its clientele includes both small businesses and well-known brands.

Top BPO Services Helpware Offers

It functions as an omnichannel and provides customer, technical, and IT support, as well as content moderation, data annotation, data entry, helpdesk, and back-office support.

Ratings

Helpware was ranked 333rd on the Inc. 5000 list of the fastest-growing private companies in the United States.

Pricing

Helpware offers different plans based on team requirements. You must get in touch with their sales team for this.

Location

US, Ukraine, Mexico, Germany, Poland, Uganda, and the Philippines.

Team Size

139+

20. 1840 & Company

1840 & Company is a multinational outsourcing company that specializes in staff augmentation and business process outsourcing (BPO). This BPO firm helps businesses of all sizes address severe staffing and skill shortages by helping them hire international, screened talent and teams through flexible engagement models.

1840 has a global presence and offers wide accessibility of skilled talent to its clients. Aside from that, this BPO company has concentrated on providing excellent quality, efficiency, and empowerment for their employees to satisfy their clients.

Top BPO Services 1840 & Company Offers

Contact Center, Back Office, Sales Outsourcing, Software Development Outsourcing, Digital Marketing, Finance and Accounting, and Recruitment Process Outsourcing.

Ratings

3.5/5 based on 31 reviews.

Pricing

Visit their website

Location

United States, Brazil, Malaysia, South Africa, Philippines, Mexico, India, Japan + 150 countries.

Team Size

1000+

Takeaway

Hiring the services for business processing not only saves your time but is also a cost-effective strategy. In 2025, working with a reputable BPO company can give you relief and enable you to move forward with hassle-free staffing, which is achieved by creating a well-equipped customer service department.

It is important to discuss all your preferences, according to your business requirements, before you proceed with the contracts. It is important to recall that BPO is not only confined to call centers. These business service providers are now emerging with a range of capabilities with the amalgamation of advanced tools and technologies.

Therefore, it is advised that you thoroughly research the BPO company you have decided to work with. So, that you can enjoy interrupted services.

At Invedus, we provide comprehensive business process outsourcing solutions to help you streamline operations, reduce costs, and drive growth. Get in touch with us today to explore how we can support your business needs.

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