15 Best Knowledge Process Outsourcing (KPO) Companies in 2024

Today, Knowledge Process Outsourcing (KPO) Companies are the trending players in the market. They play a significant role in providing information-based services, such as data analysis, financial reporting, legal support, technical facilitation, etc. to various businesses. However, outsourcing the knowledge-specific responsibilities is not just a cost-saving strategy. In addition, it offers numerous advantages to the companies for making an efficient use of the latest technologies, focusing on the business growth, and standing out in the competitive zone.

As per the Statista report, revenue in the Business Process Outsourcing industry is estimated to reach US$7.12bn by 2024. Therefore, the future of Knowledge Process Outsourcing Companies in India is bright, as India is the leading force in providing KPO services. India possesses a wide talent pool speaking English and having excellent technical skills, good support of the administration, and access to latest technology tools.

To outsource knowledge related operations, it is essential for the companies to perform a deep research for identifying the best KPO talent, which can meet the company’s project requirements and fulfill the needs of the consumers easily.

For instance, this blog shall give you a detailed reference of the top 15 KPO companies emerging and making a huge progress in 2024 on a wide scale.

Report by Straits Research

The worldwide knowledge market outsourcing industry size is anticipated to reach USD 7.0 billion by 2031, enrolling a compound annual growth rate (CAGR) of 7.9% during the forecast period.

Asia Pacific is a leading knowledge process outsourcing industry shareholder and is anticipated to develop at a compound annual growth rate of 7.9% over the forecast duration.

Latin America is expected to possess a compound annual growth rate of 8.0% over the forecast period.

Report by Statista

Revenue in the business process outsourcing industry is expected to reach US$0.37tn in 2024.

The nominal spend per employee in the business process outsourcing industry is estimated to reach US$105.20 in 2024.

In global contrast, majority revenue shall be produced in America (US$134.30bn) in 2024.

Report by GrandView Research

The worldwide knowledge process outsourcing industry size is anticipated to develop at a compound annual growth rate (CAGR) of 17.0% from 2023 to 2030.

The legal process outsourcing industry is anticipated to enroll a rapid compound annual growth rate of 20% over the forecast period, referring to the productivity of services offered and the cost deduction.

The information technology and telecom industry is anticipated to enroll a rapid compound annual growth rate of 19.3% over the forecast period.

Let’s explore the top knowledge process outsourcing companies prevalent in 2024.

International Business Machines (IBM)

IBM, which stands for International Business Machines, is one of the top knowledge process outsourcing (KPO) companies in 2024. The company has a long history, dating back to 1911, when it was founded as a computing-tabulating recording company (CTR).

It changed its name to IBM in 1924, and since then, it has expanded its operations to more than 170 countries around the world. IBM is a multinational corporation (MNC), with branches in various Indian cities such as Kolkata, Hyderabad, Kochi, and Bangalore.

The company is known for providing quality services to its consumers in various domains, such as hardware, software, and advisory.

The services offered by IBM can be categorized into two parts: services through technology, which include cloud computing, artificial intelligence, blockchain, and quantum computing; and services by business requirements, which include consulting, analytics, security, and industry solutions.

Top Services

Provides unique data-driven decisions with deep insight. Assists in good data planning, advising, and architecture, etc.

Offers top-quality and creative hybrid services, such as cloud migration, integration, and optimization, to consumers related to cloud resources management.

Provides an easy access to the financial resources, planning, preparation of reports, etc.

Offers diverse opportunities to various businesses and consumers to explore the market in a better manner.

WNS

Another leading knowledge process outsourcing (KPO) company in India is WNS, which has its headquarters in Mumbai.

WNS mainly places its primary focus on various sectors, such as health and fitness, banking and financial analysis, life sciences, and more.

The company also holds a wide expertise in various domains, such as analytics, monetary dealings, handling hazards and compliance, and more.

Top Services

Prepare reports for the new legal claims, analyzes medical proofs, and resolves and settles claims.

Provides legal assistance in the matters of the company, such as contract drafting, case law analysis, and advocacy support.

For preparing a detailed report about the employees leaving the organization, WNS holds a good command over the regression, neural networks, etc.

Helps in framing a report of your client’s detailings by Artificial Intelligence (AI) developed solutions for enhancing the quality of consumer support.

e-Support KPO

e-Support KPO is another one of the best knowledge process outsourcing (KPO) service providing companies in India, with a diverse experience in various domains, such as Legal Process Outsourcing (LPO) and human resource processes.

The company has its headquarters in Mumbai, and it offers services in areas such as accounting, monetary dealings, Information Technology trends, and more.

Top Services

Prepares hiring standards, circulars, and guides for rules, planning, etc.

Assists in handling tax and payroll databases, yearly tax strategies, and related services on a large scale.

Provides advisory services, including business strategies, handling project reports, etc.

Offer solutions for software development, IT environment development, support execution, etc.

Magellan Solutions

Magellan Solutions is a top knowledge process outsourcing (KPO) company based in the Philippines. The company has its headquarters in Metro Manila, and it provides information based services for various sectors, such as hiring, health and fitness, telecommunication, and more.

Magellan Solutions plays a major role in assisting small, medium, and large scale firms and enterprises to elevate their consumer experience.

Top Services

Offers effective insurance policies for financial industries.

Provides data quality handling facilitation, such as data analysis, data processing, etc.

Provide additional services related to legal recapitulation, legal research and analysis, etc.

Monitor various company training modules for providing a strong support to the KPO companies to provide high quality results.

Corpshore Solutions

Corpshore Solutions is a trending knowledge process outsourcing (KPO) company based in Canada, with a long-term proficiency in various domains, such as Robot Process Automation (RPA), Research Process Automation (RPA), and handling digital variations.

The company is located in Toronto, and it also offers call center strategies to its clients.

Top Services

Provides analysis of the market trends, intellectual property resources, detailed study of the trending industries, and various other KPO services.

Offer services related to research process automation for health and medicine, investment banking, intellectual property, and related fields.

Software development to regulate machinery, deep analysis of the needs, and measure the deadlines.

Operate complicated operations, such as mathematical estimations, structural divisions, algorithmic, and various machine learning based operations.

Conectys

Conectys is the best knowledge process outsourcing company situated in Poland. This company provides a huge support for digital transformation, advisory, content curation, and consumer experience associate.

Conectys has groups in various parts of the world, and also provides call center strategies.

Top Services

Research related to customer experience, maintaining consumer support database record, onstant consumer experience measurement, etc.

Provides legal and compliance conformance, brand security verification, etc., for legal databases.

Social media profile, and handling risks, content strategy and analysis, etc., for managing the social handles.

Provide AI systems, Robotic Process Automation (RPA), AI strategies, and services related to customer relation management.

BeetSoft

BeetSoft is a leading knowledge process outsourcing (KPO) firm located in Vietnam, with a strong network of outsourcing to various sectors, such as health and wellness, banking, financing insurance, and more, with the help of Artificial Intelligence (AI).

The company is based in Hanoi, and it provides KPO services for the finance and banking, and human resources (HR) and administration industries.

Top Services

Develops quality tailored UI/UX design websites, and mobile applications.

Effective software development strategies from project analysis to final result.

Offers tailored data processing operations.

Helps in framing character design, structure of the game, programming, etc., for the development of game.

Process Solutions

Process Solutions is a leading knowledge process outsourcing (KPO) company based in Hungary, with a good command over the financial and accounting industry.

The company is situated in Budapest, and it hires talented employees proficient in various financial services, such as accounting and tax, payroll, and more.

Top Services

Provides procedure targeting for companies which are shifting their internal administrative processing.

Confirm that the finance accounts are in consonance with the regional branches and statements.

Regularly files taxes in consonance with regional timings, and documentation needs.

Prepares a strong network for the start-ups in the creation of a legal organization.

EXL

EXL is a vast knowledge process outsourcing (KPO) company located in the United States. The company is based in New York, and it places a special focus on data planning, structurization, analytics, and more. EXL plays an important role in providing deep insights into various sectors, such as health and fitness, logistics, banking, and accounting.

Top Services

Offers data governance policies, data analysis, and various reporting services for quality data resource outputs.

Employs machine learning and network resource strategy to provide reliable and productive outcomes.

Creates quality marketing strategies to assist you create specific and tailored consumer interactions.

Provides high-tech, market, and consumer analytics reports.

Mango5

Mango5 is a leading knowledge process outsourcing company located in Cape Town, South Africa, serving both regional and international business clients.

The company specializes in predictive study and understanding customer priorities, among other services.

With its expertise and strategic location, Mango5 stands as a primary choice for businesses seeking to optimize their knowledge processes and gain a competitive edge in their respective industries.

Top Services

Maximizes quality business results from established data resource with the help of predictive analysis.

Derives and classifies consumer’s processing information to find the patterns.

Perform inspections and regulates quality management for the financial industry.

Provides unique hiring advantages for the medical sector.

Accenture

Accenture, a prominent business process outsourcing firm based in Dublin, Ireland, boasts a vast array of specializations including strategy development, advisory services, and IT facilitation.

As a knowledge process outsourcing company, Accenture places a strong emphasis on data forecasts, automation, and finance advisory, among other areas.

This comprehensive approach underlines Accenture’s commitment to offering a wide range of services designed to meet the evolving needs of businesses globally, making it an attractive choice for organizations seeking to enhance their operations through outsourcing.

Top Services

Recommends measurable business results by data processing.

With the help of latest technology such as Artificial Intelligence, and Internet of Things, and cognitive identification to enhance information management.

Tailors log analytics softwares for enhancing operational standards.

Derives and systemizes the unstructured data, offering search refrence and analytics.

Pure Moderation

Pure Moderation, situated in Hanoi, Vietnam, is recognized as one of the leading knowledge process outsourcing companies, with a strong emphasis on content curation, consumer support, and a variety of other business process outsourcing services.

The company extends its expertise to include AI training, content database management, manual data processing, and game quality conformance and testing.

This diverse range of services highlights Pure Moderation’s commitment to providing comprehensive solutions that meet the evolving needs of businesses in the digital era, solidifying its position as a versatile and reliable partner in the outsourcing industry.

Top Services

With the help of Artificial Intelligence, traces and combines raw data to produce useful insights.

Help businesses to understand their consumers expectations by deeply analyzing their remarks, reviews, or feedbacks.

Tracks and interact with hackers and spam accountswith game regulation services.

Provides technical assistance related to IT technologies, and hardware problems meanwhile downloading and functioning.

Boston Analytics

Boston Analytics, situated in Boston, United States, stands out as a premier business process outsourcing firm renowned for its extensive expertise in managing financial records, embracing the latest technologies, and providing advisory services.

The company places a special emphasis on digital variation, investment planning, and market analytics and reporting.

This focus reflects Boston Analytics’ commitment to leveraging cutting-edge solutions to support its clients’ strategic objectives, making it a go-to partner for businesses seeking comprehensive support in these critical areas.

Top Services

Provide services concentrating on investment procedures, sovereign funds, and private equity companies.

Offers investment research advantages, such as identifying and tracing hindrances, and analyzing investment growth opportunities.

Provides assistance in transforming present business with the help of effective data planning, such as developed marketing, alliance with motivators, etc.

Examines your businesses online opportunities and stumbling blocks to make a digital transforming data sheet report.

Eminenture

Eminenture, based in Delhi, specializes in a diverse range of fields including online marketing of goods, the medicinal field, health and wellness, and more.

As one of the fastest-growing business process outsourcing firms in India, Eminenture excels in various services such as business studies, technical customer service assistance, and business process automation.

This breadth of specialization and rapid growth underscores its position as a leading provider in the business process outsourcing industry, catering to a wide array of client needs.

Top Services

Plans data strategy for streamlining creative methods to enhance Customer Experience and engagement.

Provides Artificial Intelligence machine learning processes, data resources, and web processing services.

Data planning for figures from web analysis, online marketing data extraction, and assists in maximizing business profits.

Analyzes resource planning of the competitor, SWOT analysis (Strength, Weaknesses, Opportunities, and Threats), etc.

Invedus

Invedus is a leading KPO company based in London, UK, that provides a range of high-quality, value-added services to its clients, such as data analytics, market research, financial services, legal services, and more.

With its operations mainly handled from India, it provides software-related services to businesses and individual clients worldwide. It employs dedicated and skilled staff across the globe for outsourcing purposes.

Invedus specializes in IT and No IT services like accounting and finance, digital business growth, business-client relationship, and more.

Top Services

IT Outsourcing: Invedus offers software development, web design, mobile app development, digital marketing, and other IT services.

Accounting Outsourcing: Invedus provides certified offshore accountants who can handle general accounting, bookkeeping, tax preparation, payroll, and other accounting tasks.

Medical Billing Outsourcing: Invedus specializes in medical billing and coding services for healthcare providers in the UK. They help clients with billing, collections, claims processing, and revenue cycle management.

3D Modeling and Rendering Outsourcing: Invedus delivers high-quality 3D modeling and rendering services for interior design, architecture, product design, and other fields.

Conclusion

Knowledge Process Outsourcing (KPO) Companies are expected to be dominant in the business market in the future, as they have a major role to play in the development of a strong business model.

As the reliance upon these companies will gradually increase with the passage of time, you need to choose the best KPO partner for your business needs.

Invedus can be the best choice for you, as it is a business process outsourcing (BPO) company that specializes in customer support and managing digital business.

Invedus offers you an easy access to a wide talent pool of outsourcing experts, who can boost your business easily in a short span. Our professional outsourcing managers ensure to deliver quality results for enhancing your business growth and productivity.